Frequently Asked Questions
Everything you need to know about our heating solutions and services.
How long does delivery take for my radiator?
Most of our radiators are available for next-day delivery if ordered before 2pm. Standard delivery typically takes 2-3 working days across the UK mainland.
What is the return policy if I change my mind?
We offer a 30-day hassle-free return policy. As long as the radiator has not been installed and is in its original packaging, you can return it for a full refund.
How do I calculate the heat output (BTU) I need for my room?
You can use our online BTU calculator by entering your room dimensions and window types. This ensures you select a radiator powerful enough to keep your space warm.
Do your radiators come with a warranty?
Yes, all our UK Radiators products come with a comprehensive manufacturer's guarantee ranging from 5 to 20 years, depending on the specific model and material.
Are valves included with the radiator purchase?
Radiators and valves are sold separately to allow you to choose the style and orientation (manual or thermostatic) that best suits your pipework and decor.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer financing options through Klarna for those looking to spread the cost of their home renovation.